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Analyst 3, Cust Contract Admin 6 days ago
Location: San Jose, CA, USA

Job Code: 1038732


Mandatory / Primary Skills:

Familiar with business law terms and conditions with ability to recognize terms and conditions that would put BD at risk Excellent verbal and written skills Experience with medical device service contracts.


Job Description:

The Service Contract Administrator is responsible for working directly with customers, inside sales and field personnel to secure maintenance service agreements for capital equipment. 
This position works in a very fast paced environment where a high volume of work is processed and minimal errors are expected. 
This position directly impacts the company's service revenue. Professionalism is a must. 
Duties and Responsibilities: 
Manage assigned districts which include the following: 
Receives booking package from inside sales which includes reviewing customer purchase orders to ensure they meet BD finance standards, reviews contract to ensure discounting, billing plan, pricing agreements are accurate prior to approving. 
Responsible for preventative maintenance service call scheduling. This includes creating or changing maintenance plans in ServiceMax. 
Generate Service History Reports when requested by customers and/or field management 
Maintains contract files. Must manage own filing in a timely manner. 
Assists Inside Sales, Customers, Field Service Engineers, Sales Representatives and Credit Department personnel regarding service agreement pricing, inquiries, problems/complaints, etc. 
Provides assistance to Credit Department in researching past due invoices and problem situations. Prepares credit memos when appropriate, obtaining necessary approvals. 
Keeps abreast of basic requirements for regulatory compliance in own area of work and complies with those requirements. 
Participates in training on regulatory issues affecting own area of work as necessary. Brings regulatory compliance questions or issues to the attention of management. 
Prepares ad hoc reporting as requested. 
Performs other related duties and assignments as required. 
Manage Service Contract Renewals for Top Tiered Accounts 
Escalation Point for all non-standard T&C's for assigned districts - negotiate business and legal terms and conditions. 
May include Super User responsibilities for SFDC, SMX and SAP 
Identify and document process improvements 
Additional Special Projects may be assigned. 
Qualifications: 
Minimum of a Bachelor's Degree 
Minimum of 3 years' Inside Sales/Contract Administration experience or equivalent business experience 
Proficiency in MS Excel and Word 
Assets: 
Experience with Salesforce, ServiceMax and SAP an asset. 
Working knowledge of capital equipment service contracts 
Familiar with business law terms and conditions with ability to recognize terms and conditions that would put BD at risk 
Excellent verbal and written skills 
Experience with medical device service contracts. 
BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people's health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. 
The Company's capabilities are instrumental in combating many of the world's most pressing diseases. 
Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs more than 25,000 people in approximately 50 countries throughout the world. 
The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. 
BD is an Equal Opportunity/Affirmative Action Employer
Reach Out to a Recruiter
  • Email: sujith.kurup@apideltech.com


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